- An ITIL v3 based engine fully packed with features like Business Rules, Alerting, Knowledge Base, Help Desk Reports and critical processes including Incident, SLA Management, Service Catalog & CMDB. Queue based dynamic workflow with multi-department support enabling proactive service management across your organization.
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate Incident workflows to let your IT technicians focus on other important tasks.
Create SLAs to provide quality services on time to your end users. Intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLA's are met.
Codeless configuration of incident workflows specific to each departments / teams to be in sync with your internal processes to make the service adoption a smooth activity.
Single-handedly manage all your franchises through a centralized dashboard to create, review and track tickets as well as service requests.
Handle allocated work independently with appropriate escalation matrix. Self-service feature to reduce business downtime and enable proactive communication with minimal resolution time
3rd Party Integration
Get the most out of your ITSM operations by seamlessly integrating Service Manager‘s RESTful API with other critical business applications.
Enriched User Experience
Quickly access and navigate to information through a responsive UI designed to ensure maximum efficiency at a cost-effective price with easy scalability.