• An ITIL v3 based engine fully packed with features like Business Rules, Alerting, Knowledge Base, Help Desk Reports and critical processes including Incident, SLA Management, Service Catalog & CMDB. Queue based dynamic workflow with multi-department support enabling proactive service management across your organization.

Incident Management

  • Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate Incident workflows to let your IT technicians focus on other important tasks.

SLA Management

  • Create SLAs to provide quality services on time to your end users. Intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLA's are met.

Configurable Workflow

  • Codeless configuration of incident workflows specific to each departments / teams to be in sync with your internal processes to make the service adoption a smooth activity.

Franchise Management

  • Single-handedly manage all your franchises through a centralized dashboard to create, review and track tickets as well as service requests.

User Management

  • Handle allocated work independently with appropriate escalation matrix. Self-service feature to reduce business downtime and enable proactive communication with minimal resolution time

3rd Party Integration

  • Get the most out of your ITSM operations by seamlessly integrating Service Manager‘s RESTful API with other critical business applications.

Enriched User Experience

  • Quickly access and navigate to information through a responsive UI designed to ensure maximum efficiency at a cost-effective price with easy scalability.

6 thoughts on “Service Desk

  1. Thanks for the sensible critique. Me and my neighbor were just preparing to do some research about this. We got a grab a book from our local library but I think I learned more clear from this post. I’m very glad to see such fantastic information being shared freely out there.

Leave a Reply

Your email address will not be published. Required fields are marked *