- An ITIL v3 based engine fully packed with features like Business Rules, Alerting, Knowledge Base, Help Desk Reports and critical processes including Incident, SLA Management, Service Catalog & CMDB. Queue based dynamic workflow with multi-department support enabling proactive service management across your organization.
- Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate Incident workflows to let your IT technicians focus on other important tasks.
- Create SLAs to provide quality services on time to your end users. Intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLA's are met.
- Codeless configuration of incident workflows specific to each departments / teams to be in sync with your internal processes to make the service adoption a smooth activity.
- Single-handedly manage all your franchises through a centralized dashboard to create, review and track tickets as well as service requests.
- Handle allocated work independently with appropriate escalation matrix. Self-service feature to reduce business downtime and enable proactive communication with minimal resolution time
3rd Party Integration
- Get the most out of your ITSM operations by seamlessly integrating Service Manager‘s RESTful API with other critical business applications.
Enriched User Experience
- Quickly access and navigate to information through a responsive UI designed to ensure maximum efficiency at a cost-effective price with easy scalability.