• Management of single and multiple CPEs per user
  • CPE and customer profile management
  • Users management
  • Mass Update / CPE Group Update
  • Software/Firmware Image Management
  • CPE Policy Management
  • CPE-based events triggering
  • Support of devices connected to the router (TR-111)
  • Full support of the TR-69 specs
  • Complete API/NBI to external applications


  • Enables provisioning and delivery of value-added services
  • Supports all routers, STBs, ATAs, cameras, IP phones with no additional development
  • Improved subscriber’s QoE
  • Reduced cost of provisioning of new subscribers and new services
  • Reduced support costs

Seamless Management of Data, VoIP, and IPTV Services

  • TR-069 ACS Management Console offers a unified platform for remote management of CPEs, such as modem,routers, IPTV/ STBs, ATA/VoIP, storage devices, media centers, femtocell, IP-phones, cameras, etc.
  • The management console offers a single interface to manage the ACS and automate the deployment and support of data, voice and video services, thereby reducing operation and support costs, while enhancing customer satisfaction.
  • Its user-friendly interface covers the entire service life cycle, from centralized remote provisioning of services, to inventory management, group updates, monitoring, event triggering, and support automation.

Shortening Time-To-Market for New Devices

  • Adding new devices is a daunting task for service providers. Thanks to its unique "Smart Layer" technology, Friendly eliminates the need for costly development and integration efforts when adding new device types. 
  • This feature dramatically reduces the Total Cost of Ownership (TCO) by eliminating the need to study in-depth device management protocol, develop complicated scripts, and integrate to OSS and other systems.
  • All the various devices are centrally managed through the management console.

Management of Additional Devices

  • In addition to the subscriber's gateway, the Management Console can manage multiple devices from a single user, such as: VoIP device, IP-Phones, STBs, media centers, storage devices, cameras, and any other TR-111 supported device, even when they are located behind NAT.

Remote Update of a Specific Device

  • The Management Console enables diagnostics and configuration of a specific CPE device.
  • The system can manage the entire data model of the CPEs, reboot the device or reset to factory default, upload or download configuration files for backup/restore purposes, and resolve user's problems easily and efficiently.

Mass Update/ Group Update

The Management Platform enables remote configuration of a group of devices (mass update). The update may include parameter values, configuration or firmware files, and can be sent to:

  • CPEs of a specific CPE model type
  • Customer-defined groups of CPEs
  • A list of specific devices imported from an external file

The update can be performed immediately, or scheduled for a certain time and date. The customer can also control the frequency and quantity of updates to reduce ACS server load.

Software/Firmware Image Management

  • The system enables downloading of CPE software/firmware image files. The protocol provides mechanisms for version identification, file download initiation (ACS-initiated downloads), and notification of the ACS of the success or failure of a file download.
  • The update of firmware can be sent to a single CPE or a group of CPEs. For security purposes, the file can be digitally signed.
  • This signed package format ensures the integrity of downloaded files, and prevents third parties from remotely configuring the device.

CPE Policy Management

The Management Console enables policy management and enforcement. The following policies can be defined and enforced:

  • Communication time intervals: the time interval during which the CPE must notify the ACS and search for updates (Inform Time Interval)
  • Polling: the parameter values that the CPE must inform periodically (polling), such as: QoS parameters, bytes sent/received, etc.
  • User Updates: whether the CPE should inform the ACS immediately or during the next scheduled Inform if the user changed a value (such as SIP server name).
  • Blocking: blocking the user from changing specific parameter values.

During the first-time provisioning process, the CPE automatically discovers the ACS, registers, and receives a default setting profile with the required policy. The CPE management policy can be updated remotely via the Mass Update process.

Support of the full set of TR-069 Protocols:

The solution supports the following Broadband Forum Technical Reports. The additional protocols support is added as the protocols are updated by the Broadband Forum.

Comprehensive reports

  • The management console offers seamless generation of comprehensive reports on all the activities.
  • All reports can be generated from the ACS database via the management console or via integration with external platforms such as "Business Object".

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